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Canceled payments do not reflect in Invoice for customer

This topic contains 4 replies, has 2 voices, and was last updated by  Alex Rollin 6 years, 1 month ago.

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  • Author
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  • October 22, 2018 at 2:49 pm #2255

    Larry Swanson
    Free User
    Post count: 69

    When the payment is canceled at Paypal by the customer it is not reflected in the invoice for the customer in Invoices.

    October 22, 2018 at 5:15 pm #2256

    Alex Rollin
    Moderator
    Post count: 27815

    Hi Larry,

    Do you have a staging site where we can test that with your papypal sandbox account?

    Please provide WP Admin and site URL and we will take a look.

    October 22, 2018 at 6:04 pm #2257

    Larry Swanson
    Free User
    Post count: 69
    This reply has been marked as private.
    October 25, 2018 at 1:48 am #2276

    Larry Swanson
    Free User
    Post count: 69
    This reply has been marked as private.
    October 25, 2018 at 9:08 am #2278

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    we will need some more information to look into this.

    Please share the URL for the invoice that had the issue.

    Is this a recurring or non-recurring item?
    Was the payment cancelled, or the subscription?
    If it was a payment that was cancelled, was it the main payment or a renewal?

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