VAT Settings

That sounds a little bit wrong … You cannot charge VAT to US or Australian customers, can you?

But the setting you are looking for is Invoicing > Settings > Taxes tab > Apply VAT Settings > Enable VAT Rules > NO (un-tick)

Let me know if I misunderstood.
Thanks

Your customer taxes people with tax that does not need to be paid to the government? That is not tax then …

Disabling VAT Rules if you tax is set to collect VAT, means that everyone is charged VAT even if the rules say you should not.

I’ll get our UK resident tax expert to look at your topic too.

Can you explain the situation more, in particular:
1. What are u selling?
2. Who are you selling to?
3. Where is the company based?

Thanks,

Stiofan

Let me follow up with some follow up questions:

1. How is the “course material sent to them” (this is very important).
2. I take it they are vat registered?

The only thing I need is for the option for customers to put in their vat number at checkout to stop vat being charged – to be taken out. I assume that if they are based in the UK then that bit wont work for them anyway?

It depends on the the company details and if this is even VAT MOSS or just standard VAT.

My customer wants vat charged on everything because of the paperwork involved in having to prove who is where and what they have been charged.

You can’t do that, and WPI gathers the required evidence of being able to prove the customer location (if this is indeed VAT MOSS).

Stiofan

OK, then it does not seem like you require VAT MOSS. (which is for digital products).

Can you provide wp-admin details and i’ll check your settings?

Stiofan