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missing invoice

This topic contains 15 replies, has 4 voices, and was last updated by  Patrik 6 years, 7 months ago.

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  • April 19, 2018 at 11:05 am #1390

    Vlad Chirila
    Buyer
    Post count: 258

    Hi guys, Vlad here from theBeautyAdviser.com

    I have a missing invoice dating from March 2018. The listing I am reffering to, has its invoices from Jan, Feb & April, but I cannot see the invoice from March. It was paid, I checked with PayPal. See the screenshots attached. I need it for my client.

    Can you help?
    Thanks,
    Vlad

    April 19, 2018 at 12:15 pm #1393

    Guust
    Moderator
    Post count: 29970

    Maybe it was accidentally deleted?
    You can just create a new one from the backend and set as paid.
    That way the client will have it in their invoice history.

    Thanks

    April 19, 2018 at 4:45 pm #1394

    Vlad Chirila
    Buyer
    Post count: 258

    Hi Guust,

    I definitely did not delete that by accident. I did not acces the invoices recently.

    I tried to create a new Invoice for that specific listing but it seems that:
    – I cannot set another item to pay other than “Testing (r)”
    – I cannot cancel that item after I clicked on it

    #1. Is there any place where I can search for the original invoice for that specific listing?
    #2. If I should consider it lost, and want to create a new one, help me to set the correct item in the invoice.

    April 19, 2018 at 5:07 pm #1395

    Patrik
    Moderator
    Post count: 1971

    Hi

    Can you please share admin and FTP details in private reply so that we can look into it in detail?

    Regards,
    Patrik

    April 19, 2018 at 5:11 pm #1396

    Vlad Chirila
    Buyer
    Post count: 258
    This reply has been marked as private.
    April 19, 2018 at 5:40 pm #1397

    Alex Rollin
    Moderator
    Post count: 27815

    Hi Vlad,

    Please verify the account credentials you posted. I get an “Account disabled” error.

    Please validate both WP Admin and FTP and then post them back here so we can look into the issue.

    Thanks

    April 19, 2018 at 5:56 pm #1398

    Vlad Chirila
    Buyer
    Post count: 258

    Hi Alex,

    My bad, sorry! I just reactivated your account. It should work now.

    Thanks!

    April 20, 2018 at 11:26 am #1399

    Alex Rollin
    Moderator
    Post count: 27815

    I am still getting “Account disabled”. Please test the login and repost the details here.

    Thanks

    April 20, 2018 at 3:47 pm #1400

    Vlad Chirila
    Buyer
    Post count: 258
    This reply has been marked as private.
    April 21, 2018 at 1:34 am #1401

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 21, 2018 at 9:29 am #1402

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    April 23, 2018 at 7:36 am #1403

    Patrik
    Moderator
    Post count: 1971

    Hi,

    For your information, You can’t use the invoicing items which are created as a package from the Geodirectory payment manager plugin. You can only use the items with type ‘standard’ and ‘fee’ for creating an invoice from the backend. Can you please send me following details in private reply so that I can create invoice programmatically?

    – Paypal transaction ID
    – Package price
    – Date and time of invoice

    Once you will provide all above details, I will create an invoice by code and you can send it to your end user.

    Regards,
    Patrik

    April 23, 2018 at 9:01 pm #1404

    Vlad Chirila
    Buyer
    Post count: 258
    This reply has been marked as private.
    April 24, 2018 at 9:04 am #1406

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    April 25, 2018 at 11:28 am #1408

    Vlad Chirila
    Buyer
    Post count: 258

    Hi Patrik,

    I found the invoice. Thanks a lot for your support!

    Regards,
    Vlad

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