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Stripe Gateway Stuck in Test Mode

This topic contains 15 replies, has 4 voices, and was last updated by  Alex Rollin 6 years, 7 months ago.

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  • April 10, 2018 at 12:36 am #1356

    Steven Dey
    Free User
    Post count: 14

    Hi Guys,

    We have an issue where after disabling test mode in stripe settings, it is still working like test mode on front end.

    See attached image

    Any help would be greatly appriciated

    Chhers

    April 10, 2018 at 3:49 am #1358

    Guust
    Moderator
    Post count: 29970

    Did you use the correct Live Secret Key and Live Publishable Key?

    If we need to check your settings, post your URL and WP admin details in a private reply and we will have a look.

    Thanks

    April 10, 2018 at 3:53 am #1359

    Steven Dey
    Free User
    Post count: 14
    This reply has been marked as private.
    April 10, 2018 at 4:12 am #1360

    Guust
    Moderator
    Post count: 29970

    I cannot even get the checkout page to come up.

    I turned WP Rocket off for now, and noticed your WP permalinks are not set correctly, but doubt that is the issue: https://wpgeodirectory.com/docs/basic-installation/#postnames

    There may be a conflict with your other payment plugins. I’ll get a developer to have a closer look for you.

    Can you also post your FTP details please.

    April 10, 2018 at 4:18 am #1361

    Steven Dey
    Free User
    Post count: 14

    Im only using the this for processing wpgeodirectoy listing payments, so you cant get to the checkout without going through the add listing link

    https://melbourneeft.com/add-listing/

    THere is something funny going on since i updated the wpgeo payemnt manager because the coupon code field is also now missing from front end.

    I have a separate post on their support forum for this

    Cheers

    April 10, 2018 at 4:24 am #1362

    Steven Dey
    Free User
    Post count: 14

    Just to offer some more info..

    When you go through the process of creating a listing and get directed to the checkout all works fine.

    When you choose stripe and click “pay and publish” the stripe payment popup appears, then enter your details and hit pay. Then the error displays about test card not used. Even tho the test option is turned off in the backend settings.

    Hope that helps

    April 10, 2018 at 4:52 am #1363

    Steven Dey
    Free User
    Post count: 14
    This reply has been marked as private.
    April 10, 2018 at 6:25 am #1364

    Patrik
    Moderator
    Post count: 1971

    Hi Steven,

    You did not mention the FTP password in your private reply. Please provide us the FTP password so that we can have a look.

    I am not able to check out on after adding a listing as it gives an error about too many redirects. Is it the same case on your side or you can see the checkout page?

    Regards,
    Patrik

    April 10, 2018 at 9:27 am #1365

    Steven Dey
    Free User
    Post count: 14
    This reply has been marked as private.
    April 10, 2018 at 9:29 am #1366

    Steven Dey
    Free User
    Post count: 14

    I dont have the redirect issue i can go all the way through the checkout until the stripe payment box appears…

    Then i enter cc details and it states its in test mode even tho its not in the settings?

    Cheers

    April 10, 2018 at 10:02 am #1367

    Guust
    Moderator
    Post count: 29970

    Patrik, I got exactly the same problem, too many redirect: “I cannot even get the checkout page to come up.”
    That is why I deleted the cache and de-activated WP Rocket, but it did not help.

    April 11, 2018 at 7:03 am #1368

    Patrik
    Moderator
    Post count: 1971

    Hi Steven,

    I get too many redirects error on the site. If you have staging site then let me know the credentials in private reply so that we can check the things there instead of making changes directly on live site.

    Regards,
    Patrik

    April 11, 2018 at 8:09 am #1369

    Steven Dey
    Free User
    Post count: 14

    Thanks Patrik,

    I clone the site to a staging server and let you know the details shortly

    Reall appreciate the help

    April 11, 2018 at 8:37 am #1370

    Steven Dey
    Free User
    Post count: 14

    Patrik and Guust,

    Thank you both for your time and efforts but i think the issue is now resolved.

    The settings for the checkout page was set to the old “WPGEO Checkout” page the wpinvocie shortcode was not on it.

    Not sure how the checkout page was loading and the stripe payment form was poping up, maybe because the old stripe plugin was loaded???

    Any way i created a new page with the wpinvocie shortcode on it and removed the old wpgeo stripe addon and all seems to be working now.

    Thanks once again

    April 11, 2018 at 8:43 am #1371

    Patrik
    Moderator
    Post count: 1971

    Hi Steven!

    Good to know that! Can I mark this as resolved?

    Let me know if you have any other queries.

    Regards,
    Patrik

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