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Not working on Chrome

This topic contains 17 replies, has 4 voices, and was last updated by  Alex Rollin 6 years, 7 months ago.

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  • Author
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  • March 26, 2018 at 11:23 am #1297

    madeleinbeets
    Free User
    Post count: 10

    Hello,

    Some clients couldn’t continue with the transaction further than the checkout screen (it won’t show their details, only a blank checkout page). On investigation, I’ve noticed that it’s mostly clients using the Chrome browser.

    Is it a known bug, or how can it be fixed please?

    March 26, 2018 at 12:54 pm #1298

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Thank you for reporting this; indeed it sounds like a new issue.

    Can you share the site URL and WP Admin credentials? What steps do we take to recreate the issue?

    April 3, 2018 at 7:18 am #1326

    madeleinbeets
    Free User
    Post count: 10

    Hello,

    Thank you for contacting me. I would prefer to give this information in private please. Is that an option? The rest of the discussion can be continued here, if you prefer.

    Unfortunately it’s not just a Chrome issue either. I have tested on IE and MX5 this morning after a client said he couldnt make the payout as the checkout page is empty. I could continue to the PayFast page when I was logged in on Comodo. It works on Firefox as well, but not any other browser 🙁

    I am using WPInvoicing on 2 sites, and it’s the same on both. I don’t understand if it’s like this on both the sites, why no one else is having the issue?

    Thanks in advance

    April 3, 2018 at 5:02 pm #1329

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I do all my testing with chrome, its my daily driver and i have never had this problem.
    If we can’t replicate the issue then we can’t fix it without actually doing testing on the affected site.

    My guess is that it is some sort of javascript conflict.

    You can private reply here and only staff will be able to see it.

    Thanks,

    Stiofan

    April 3, 2018 at 7:25 pm #1330

    madeleinbeets
    Free User
    Post count: 10
    This reply has been marked as private.
    April 4, 2018 at 7:28 am #1333

    Patrik
    Moderator
    Post count: 1971

    Hello,

    I can access both the URLs from my chrome browser. My question is are you logged in as the correct user for whom the invoice has been generated? Or are you logged in as the admin user? I see that if I am not logged in as any user it shows cart empty and it is the default behaviour.

    Let me know your inputs here.

    Regards,
    Patrik

    April 4, 2018 at 9:06 am #1334

    madeleinbeets
    Free User
    Post count: 10

    Hello Patrik,

    Thank you for helping.

    It appears that I can access it only when Im logged in as admin.

    Regards

    April 4, 2018 at 9:16 am #1335

    Patrik
    Moderator
    Post count: 1971

    Yes, the link you have shared is of the invoice created for someone. So you should be logged in via admin user or the user for whom the invoice created to access it and pay.

    Is this resolved your issue?

    Regards,
    Patrik

    April 4, 2018 at 9:18 am #1336

    madeleinbeets
    Free User
    Post count: 10

    Does that mean that the invoice cannot be paid if the user isnt logged in?

    April 4, 2018 at 9:29 am #1337

    madeleinbeets
    Free User
    Post count: 10

    Hello Patrik,

    This setting isn’t ticked:

    ” If ticked then user needs to be logged in to view or pay invoice, can only view or pay their own invoice. If unticked then anyone can view or pay the invoice.”

    Regards,

    April 4, 2018 at 9:31 am #1339

    madeleinbeets
    Free User
    Post count: 10

    I just checked, it isn’t ticked on the other site either.

    Regards,

    April 4, 2018 at 10:52 am #1340

    Patrik
    Moderator
    Post count: 1971

    Can you please let me know the FTP details in private reply so that we can look more into this issue?

    Regards,
    Patrik

    April 4, 2018 at 11:54 am #1341

    madeleinbeets
    Free User
    Post count: 10
    This reply has been marked as private.
    April 4, 2018 at 12:26 pm #1342

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The issue is due to caching plugin WP Fastest Cache. So I have excluded the checkout page from the caching and it should work fine now.

    Please review it and let me know how it works from your side.

    Regards,
    Patrik

    April 4, 2018 at 2:44 pm #1343

    madeleinbeets
    Free User
    Post count: 10

    Hello Patrik,

    I have tested it and it appears to be working perfectly.

    Thank you for your time and effort. Great support.

    Kind regards,

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