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Conflict with Social Network Auto Poster

This topic contains 14 replies, has 3 voices, and was last updated by  Patrik 6 years, 8 months ago.

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  • March 17, 2018 at 4:03 pm #1260

    Conrad Murray
    Buyer
    Post count: 28

    We use SNAP 4.1.7 (with the pro 1.4.4 upgrade) to post to social media and have recently started to use Invoicing 1.0.2 on a site, not because we charge but because we need to use Payment Manager to link “Events” to “Places” on the site https://mmeventsgroup.com

    These seems to be a conflict between the SNAP core plugin and Invoicing which means we just get a blank screen in the admin area if the two are installed at the same time. When I deactivate SNAP, Invoicing seems to work and no problem with viewing the admin area. When I deactivate Invoicing, SNAP seems to work and no problem with viewing the admin area. I would like to be able to use both if possible.

    Are you able to help?

    March 17, 2018 at 5:45 pm #1261

    Alex Rollin
    Moderator
    Post count: 27815

    There is a known conflict that will be released with an update in the next 1.03.

    Please stay tuned as the update is coming soon.

    https://wpinvoicing.com/support/topic/invoicing-formidable-forms-divi-conflict/#post-679

    March 19, 2018 at 7:00 am #1262

    Patrik
    Moderator
    Post count: 1971

    Hi Conrad,

    Can you please provide us the admin and FTP details in private reply so that we can regenerate the issue and fix it?

    Regards,
    Patrik

    March 20, 2018 at 8:51 pm #1263

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    March 20, 2018 at 8:54 pm #1264

    Conrad Murray
    Buyer
    Post count: 28

    DUH! Can you set the above to private reply. Meanwhile I will reset the passwords and resend.

    March 20, 2018 at 9:06 pm #1265

    Alex Rollin
    Moderator
    Post count: 27815

    Set.

    March 20, 2018 at 9:34 pm #1266

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    March 21, 2018 at 8:09 am #1267

    Patrik
    Moderator
    Post count: 1971

    Hi Conrad,

    Can you please provide us the error log file from your Cpanel hosting so that we can look more into it and trace the issue? I can’t get error log in FTP and also I am not able to modify config.php to enable debug.

    Regards,
    Patrik

    March 21, 2018 at 8:47 am #1268

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    March 21, 2018 at 9:01 am #1270

    Patrik
    Moderator
    Post count: 1971

    Yes if possible then give us the Cpanel details in private reply as it would help. The attached file in the last comment is not an error log file. It is I think access log file.

    March 21, 2018 at 9:01 am #1271

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    March 21, 2018 at 9:32 am #1274

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    March 22, 2018 at 12:22 pm #1283

    Patrik
    Moderator
    Post count: 1971

    Hi Conrad,

    I am not getting PHP error log anywhere so maybe it is disabled by your hosting provider and also I can’t enable it by modifying wp-config.php. So I suggest you first ask your hosting provider to enable PHP error log from php.ini and then send me the log file so that I can look into this. If you have any staging environment setup then let me know the details so that I can play around there or you can hire a developer who can fix this issue.

    Let me know if you have any questions.

    Regards,
    Patrik

    March 22, 2018 at 1:01 pm #1284

    Conrad Murray
    Buyer
    Post count: 28

    Hi Patrik,

    I could not see one either. I will contact hosting and endeavour to get it enabled so we can see what is happening.

    Best wishes

    March 23, 2018 at 6:31 am #1290

    Patrik
    Moderator
    Post count: 1971

    Hi Conrad,

    Let me know when you get a reply from your hosting provider or you get an error log from them if they have any.

    Regards,
    Patrik

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