Reset payment status?

This topic contains 1 reply, has 2 voices, and was last updated by Alex Rollin 6 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
January 31, 2018 at 10:08 pm #1202

Lindsay Young
Free User

My paypal method was accidentally set to ‘sandbox’ so my client tried to make a payment and the system says ‘paid’ but, of course, sandbox means it was only a test payment. I didn’t mean to leave it in sandbox mode, so I need my client to make another payment. Do I have to redo the entire invoice? Or is there a way to reset the payment status?

February 1, 2018 at 4:56 am #1203

Alex Rollin
Moderator

Post count: 27815

Hello,

Yes, you will need the client to make another payment as the sandbox mode only allows test transactions.
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket