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This topic contains 7 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 9 months ago.

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  • January 29, 2018 at 7:12 pm #1170

    Paul
    Expired Member
    Post count: 171

    Sent an invoice out to a customer where there was a discount code used. The customer received the invoice via email with the discount showing. They went to pay via Stripe and the on line invoice had removed the discount and now shows the full amount and requiring payment of the full amount.

    Also notes to the customer are showing on the sent invoice but once taken to the web the notes are removed and therefore when the customer prints the invoice from there the notes are missing.

    Please see next post

    January 29, 2018 at 7:13 pm #1171

    Paul
    Expired Member
    Post count: 171
    This reply has been marked as private.
    January 29, 2018 at 7:25 pm #1174

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The notes were never designed to show on the invoice, only via email.

    I have assigned this to a dev to check if he can recreate the discount issue.

    Thanks,

    Stiofan

    January 30, 2018 at 5:41 am #1178

    Patrik
    Moderator
    Post count: 1971

    Hi Websitu,

    I can’t recreate the issue from my side. Can you make sure the discount code is not deleted and is valid for this invoice?

    Can you please provide us the temporary admin credentials in private reply to look more into this?

    Regards,
    Patrik

    January 30, 2018 at 8:36 am #1180

    Paul
    Expired Member
    Post count: 171
    This reply has been marked as private.
    January 30, 2018 at 9:39 am #1181

    Patrik
    Moderator
    Post count: 1971

    Hi Websitu,

    Actually, the criteria set for the discount are not matching with the invoice items. So it is removed from the invoice. The criteria says that there should be an item called “Discount code 30” in the invoice to apply the discount code 30OFF successfully, but there is no such item in the invoice.

    Can you either change the discount criteria or modify invoice to match the criteria of discount code and let me know if it works?

    Let me know if need more information.

    Regards,
    Patrik

    January 30, 2018 at 8:21 pm #1187

    Paul
    Expired Member
    Post count: 171

    Yes think I have got it – I think I am using Invoicing from the wrong perspective. I am using it as my own back end invoicing system where I am in control of everything. With this invoice I thought I could discount as I composed it. I wanted to show the customer that he was charged for x and the goodwill discount was y. In reality I would have to provide the customer with the discount code for them to claim the discount at checkout.

    I also sort of get now why there is no ability to save an invoice as a draft because in reality the system is designed in a way that it would never encounter such a need.

    Thanks for the guidance

    Paul

    January 31, 2018 at 2:52 pm #1199

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I wanted to show the customer that he was charged for x and the goodwill discount was y. In reality I would have to provide the customer with the discount code

    This is possible the porblem is the discount code used was not valid for the invoice so was removed.

    Stiofan

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